Australian Banking Association

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Australian Banking Association

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The ABA provides analysis, advice and advocacy for the nation's banking industry and contributes to the development of related public policy.

The Australian Banking Association advocates for a strong, competitive and innovative banking industry that delivers excellent and equitable outcomes for customers.

15/10/2026

“Banks will never accept their products being misused in ways to control or coerce another person, with many now making it clear in their terms and conditions that abuse won’t be tolerated." - ABA CEO Simon Birmingham

The ABA has welcomed the release of the Federal Government’s response to the Parliamentary Joint Committee on Corporations and Financial Services’ inquiry into financial abuse.

Banks are committed to protecting their customers from financial abuse. That is why the ABA is a member of the Financial Safety Alliance, a partnership with Flequity Ventures and three other finance sector industry associations to align approaches and strengthen safer design practices across the sector.

Last month, the ABA also released an updated industry guideline on financial abuse, bringing together separate resources on elder abuse and family and domestic violence into a single framework.

Read the media release here: https://www.ausbanking.org.au/australian-banks-continue-efforts-to-counter-financial-abuse/

09/10/2026

Everyone's banking needs are different and for some customers that means banking face-to-face.

That's why the ABA has applied to the ACCC for authorisation to allow banks to work together on ways to keep face-to-face banking services available in Australia’s regional communities.

If authorised, the industry-led package would include:
📍 The development of overarching Regional Service Commitments that provide assurances to regional communities that they will be able to access face-to-face banking services.
🏦 Trialling of up to 10 banking hubs in communities without a bank branch to test a different way of delivering face-to-face services and cash services.
🤝 The development of a funding model to share the costs of any shared infrastructure in the above initiatives between participating banks.

"Banks are committed to providing their regional customers with choice in how they bank, and that's why face-to-face options will remain available for those in regional Australia." - ABA CEO Simon Birmingham.

05/10/2026

It's Cyber Security Action Month and the theme is one to remember: Take a second. Stay secure.

Scammers don't need to be clever, they just need you to feel rushed. So remember to never:

🚫 Provide banking information, passwords or two-factor identification codes over the phone or via text to anyone, even if you know them. Contact the bank through official channels only.
🚫 Log in to your online banking via links sent through email or text.
🚫 Click on suspicious emails, links or texts.
🚫 Transfer money unless you're certain it's going to the right person.
🚫 Provide personal information to anyone you don't know personally unless you know it's for a legitimate purpose.

Swipe below for tips to stay scam safe 👇

30/09/2026

From today, the price on the shelf or on the menu is the price you will pay at the checkout.

As part of the RBA reforms, banks are also reducing the fees they charge for processing debit and credit card payments.

The RBA's card surcharge reforms are now in effect, meaning:
💳 Businesses can no longer add a surcharge when customers pay with eftpos, Visa or Mastercard
📉 Lower domestic interchange fee caps apply, with new caps for foreign-issued cards from 1 April 2027
🔍 Increased transparency will help businesses better understand and compare payment costs

"Whether it's paying the plumber or buying a coffee, you will no longer be hit with an extra few cents or dollars for tapping your card." - ABA CEO Simon Birmingham

29/09/2026

If higher interest rates have you worried about your mortgage repayments, a conversation with your bank's specialist hardship team can help make things feel more manageable.

You don't have to tough it out on your own. Support can be tailored to your situation and may include:
📉 Restructuring the length of a loan to lower repayments
🔄 Moving to interest-only payments for a period
🧾 Reducing or waiving fees

The sooner you reach out, the more your bank can do to help. It can also pay to review your loan, with more than 660,000 home loans refinanced last year as Aussies shopped around for a better deal.

Find your bank's hardship contact details on the ABA's Financial Assistance Hub: https://www.ausbanking.org.au/financial-assistance-hub/

25/09/2026

The ABA was pleased to welcome a delegation from the Vietnam Banks Association to our Sydney office this week.

It is always worthwhile to spend time with our counterparts from other markets and we appreciated the chance to welcome the delegation in person.

🤝 Our thanks to the VNBA for meeting with us and we hope the rest of the visit goes well.

16/09/2026

When someone's money is being used to control them their bank is often the first place they turn.

What happens next matters. The ABA's updated industry guideline, released today, strengthens how banks spot early warning signs, build safety directly into products and make sure customers only have to tell their story once.

"Banks will never accept their products being used to control or coerce someone. It is despicable behaviour and the industry is working around the clock to stamp it out." - ABA CEO Simon Birmingham

Read the media release: https://www.ausbanking.org.au/banks-step-up-protections-for-customers-experiencing-financial-abuse/

15/09/2026

Your bank will never call and ask you to move your money to another account. Ever.

Scammers know that if they can make you feel rushed, you're less likely to stop and check. So before you act on any call, message or payment request, watch for these warning signs:

🚨 Being pressured to act quickly
🚨 Being asked for your password or one-time passcode
🚨 Being asked to give a caller access to your online banking

If this sounds familiar, contact your bank straight away, using a number you already trust not one from the call, text or email you just got.

14/09/2026

The ABA and member banks are reminding businesses to make sure they are ready for the RBA's upcoming card surcharge reforms, which take effect from 1 October 2026.

"From next month, the price consumers see in the aisle or on the menu will be the price they pay at the checkout. Similarly, when you shop or pay a bill online, you won't be hit with a card surcharge when you enter your payment details." - ABA CEO Simon Birmingham

📄 Read the media release: www.ausbanking.org.au/preparing-for-the-removal-of-card-surcharging/

09/09/2026

Money mules are the getaway vehicles that criminals use to run away with stolen cash.

Offered fast, easy money for minimal effort? It’s not a deal, it’s a trap. Criminals are actively recruiting everyday Australians to rent, buy or use their bank accounts to move the proceeds of crime.

🛡️ Protect yourself: Never rent, sell or lend your bank account details to anyone, for any reason.

Watch this video from Crime Stoppers Australia's 'Money Trap' campaign to learn how to spot the signs. 📹👇

Address

Sydney, NSW

Telephone

+61282980417

Website

https://www.ausbanking.org.au/

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