28/05/2026
From 1 July, the Australian Government is introducing new rules through AUSTRAC to strengthen the country’s protection against financial crime. These changes apply to many professional services, including ours and they require us to complete stronger identity verification for all clients.
What this means for you:
- We’ll need to confirm your identity more thoroughly than before
- We may ask for additional documents or updated information
- Some processes may take a little longer, especially for new clients or certain transactions
These steps aren’t about making things harder. They’re about keeping everyone safer. The new rules are designed to stop money laundering, fraud, and other financial crimes and businesses like ours are now required to follow the same standards that banks already use.
By completing these checks, you’re helping us meet our legal obligations and ensuring we can continue providing services to you without interruption.
We appreciate your understanding and cooperation as these new national requirements come into effect.