What are the opening hours?

Monday 9am - 4:30pm Tuesday 9am - 4:30pm Wednesday 9am - 4:30pm Thursday 9am - 4:30pm Friday 9am - 4:30pm

Health Consumers' Council WA

Home
Australia
Perth, WA
Health Consumers' Council WA

An independent, not for profit organisation helping you navigate the WA health system.

We are a positive partner in healthcare reform, ensuring the consumer voice is heard. We can help you navigate the WA health system and help you to understand and support your healthcare rights. HCC can support you to be a positive partner in healthcare reform, working with health services to improve patient experiences in Western Australia. We believe in empowering health consumers to become effe

ctive self-advocates. We have complied key resources and important information that can help you navigate the health system and provide feedback on health services. It is important to be well informed so that you can make the best health care choices. You can find these resources at https://www.hconc.org.au/consumer/being-involved-in-your-own-health/self-advocacy-resources/

29/05/2026

This EOFY, help make healthcare fairer for people across WA. Your tax-deductible donation helps patients, carers, families, healthcare consumers:
🔸 understand their healthcare rights
🔸 navigate complex healthcare systems
🔸 ask questions and make informed decisions
🔸 feel heard, respected, and supported
🔸 have their voices represented in healthcare reform

Every donation helps strengthen fairer, safer, and more patient-centred healthcare in Western Australia.

Donate today 👉 https://f.mtr.cool/dhbuzoobxh

28/05/2026

FREE RESOURCE 📢 Have you ever had to repeat your health story again and again? Your medications. Your appointments. Your support needs. Your medical history.

For many people, keeping track of important health information across different healthcare services can feel exhausting, especially when you are already managing illness, disability, stress, caring responsibilities, ageing, or language barriers.

That is why Health Consumers’ Council WA has developed a new Health Passport.

The Health Passport is a simple, practical tool that helps consumers and carers:
🔸 keep important health information together
🔸 communicate more easily with healthcare providers
🔸 feel more prepared for appointments and hospital visits
🔸 support better continuity of care

Sometimes small tools can make a real difference in helping people feel heard, respected, and understood in healthcare.

Download the FREE Health Passport here 👉 https://f.mtr.cool/fgalzueajo

This work also connects closely with HCCWA’s Diversity Dialogues initiative, which brings together consumers, carers, communities, and healthcare organisations to discuss how we can improve healthcare access and experiences for everyone in WA.

Our next Diversity Dialogues session will focus on improving access to care for older people from migrant and refugee backgrounds.

Learn more and register here 👉 https://f.mtr.cool/erfamqncaa

What is one thing that helps you feel more prepared or supported during healthcare appointments?

27/05/2026

Why do consumer representatives matter more than ever in WA healthcare? 📢 Because healthcare works better when the people using the system are part of the conversation and decision making.

For more than 30 years, Health Consumers’ Council WA has supported and trained consumer representatives across Western Australia.

Patients, carers, and healthcare consumers who step into these roles bring lived experience into:
🔸 healthcare planning
🔸 service design
🔸 policy and reform discussions
🔸 quality improvement
🔸 committees and advisory groups

Consumer representative voices help healthcare organisations better understand the real experience of:
🔸 barriers to access
🔸 communication challenges
🔸 cultural safety
🔸 affordability pressures
🔸 what respectful care looks like in practice

This work often happens quietly, but it helps shape real decisions across the health system.

Consumer participation helps build safer, fairer, and more responsive healthcare for everyone.

Our latest article explores why consumer representation continues to matter in WA, and how HCCWA helps people build the confidence and skills to participate 👉 https://f.mtr.cool/olzqqricnk

What helps healthcare consumers feel genuinely heard in healthcare decision making?

26/05/2026

How do we make healthcare more accessible for older migrants and refugees in WA? 📢 FREE EVENT 🎟️ HCCWA’s Diversity Dialogues

This session will explore how we can improve access to healthcare for older people from migrant and refugee backgrounds.

Many older migrants and refugees face additional barriers when accessing care, including language and communication challenges, unfamiliar healthcare systems, and difficulty finding culturally responsive support.

Health Consumers' Council WA Diversity Dialogues brings together consumers, carers, community members, healthcare workers, and organisations to discuss practical ways we can improve access to care together.

What helps people feel respected, safe, and understood in healthcare?

We’d love to hear your thoughts in the comments below.

Register now 👉 https://f.mtr.cool/rfjdalzoak

25/05/2026

We work alongside consumers, carers, communities, health services, and decision-makers to shape healthcare across WA for the people who use it 📢

Every shared experience, conversation, and idea can help improve the system for others.

You can get involved by:
🔸 sharing your perspective
🔸 joining our community conversations
🔸 becoming a consumer representative

Let’s make healthcare fair for all.

What is one thing you would like to shape for West Aussies who use our healthcare system?

Learn more and get involved 👉 https://www.hccwa.org.au

10/05/2026

📢 Our Executive Director, Clare Mullen, attended the WA State Budget lockup and shared her first thoughts on what this year’s health budget could mean for consumers.

There is a lot to welcome, including major investment in health infrastructure, winter health measures, and increased funding for the Mental Health Advocacy Service.

But Clare also spoke about the issues consumers continue raising with us every day:
🔸 hospital parking costs
🔸 long outpatient wait times
🔸difficulty being heard in the health system

Budget papers show:
🔸around 10% of Category 3 outpatient referrals are waiting more than one year
🔸around 20% of urgent Category 1 referrals are waiting beyond recommended timeframes

As Clare says, infrastructure matters. But so does the experience of people trying to access and navigate care.

Read our article on our initial reaction to the budget and stay tuned for more in-depth analysis to come 👉 https://f.mtr.cool/zkbrseexeu

23/04/2026

Register your interest in our survey 📢 Share your experience of patient transport services in WA. Have you experienced any of the following?

🔸 Used a free or subsidised patient transport service to get to or from hospital, a clinic, or between homes
🔸Had significant difficulties with attending an important medical appointment at a clinic or hospital due to transport
🔸Have special requirements when travelling for medical appointments

Then we want to hear from YOU!

Successful applications will be offered an honorarium payment of $20 as a a gesture of appreciation for sharing your lived-experience.

If you know a person who may be interested in having their opinion heard please tag them in the comments.

Please share this with your networks and let's hear from the people who use non-urgent patient transport tell us could be improved, for us all.

Apply now 👉 https://f.mtr.cool/otmnndlfdj

12/04/2026

Thanks to Sabine Winton MLA for meeting with us this week 📢 pictured here with our Executive Director, Clare, and Engagement Manager, Aboriginal Engagement Lead, Disability Engagement Lead, Tania - in our 32nd birthday week no less! 🎂

We shared early results from our winter survey on how people in WA are trying to stay well. What we are seeing from early analysis is that our community is taking action to stay healthy and well, but cost, access, and unclear information still shape choices.

We also discussed preventative health initiatives involving consumers, this ‘consumer-informed-prevention’ really matters, because prevention works best when it reflects what our communities actually deal with day to day. We'll share more from the survey soon.

What is helping you or your community stay well this winter?

📸

09/04/2026

Learn how YOU can shape WA’s healthcare at our FREE online workshop 🫵 Tuesday 21 April

At Health Consumers’ Council WA, we believe healthcare should be fair, kind, and shaped by the people who use it. So, when health leaders make decisions, your opinion, voice, lived-experience matters.

That’s what a Consumer Representative does: share real experiences so healthcare works better for everyone. No qualifications needed, just your lived experience and a will to make a difference.

Join our FREE online workshop and learn how your story can spark change. Together, we can build a health system that truly listens.

Last chance to register 👉 https://f.mtr.cool/dovkrqjdmi

08/04/2026

We hear from patients and carers who didn't realise the full extent of their healthcare costs, and need support on informed financial consent and medical bills.

Our latest blog breaks down in plain English what it means, what to ask, and what to do if something doesn't seem right.

Read more on our website 👉 https://f.mtr.cool/wlivtolkxg

Have you ever got a bigger than expected medical bill or been asked to pay upfront?

07/04/2026

🎂 Today, as we mark our 32nd BIRTHDAY and World Health Day we are proud to be holding workshops with medical billing expert Dr Margaret Faux, author of the book 'How to Avoid the Medical Bill Rip Off!'

For 32 years we've stood with and supported Western Australians, and we'll keep pushing for a health system that is easier to understand, fairer to access and works for the people who use the system; you, me, all of us!

Thank you to everyone in our community and across the sector who continues to support our work to make healthcare fair.

If you are an advocate, community worker, or health professional supporting others to navigate healthcare it's your LAST CHANCE to register for our FREE workshop tomorrow Wed, 8 Apr, 9:30am - 11:30am AWST (online or in person) with the Dr Margaret Faux.

Hurry! 👉 https://events.humanitix.com/making-sense-of-medical-billing-insights-for-advocacy-professionals

Address

434 Lord Street
Perth, WA
6050

Opening Hours

Monday	9am - 4:30pm
Tuesday	9am - 4:30pm
Wednesday	9am - 4:30pm
Thursday	9am - 4:30pm
Friday	9am - 4:30pm

Website

http://www.hconc.org.au/

Alerts

Be the first to know and let us send you an email when Health Consumers' Council WA posts news and promotions. Your email address will not be used for any other purpose, and you can unsubscribe at any time.

Want your business to be the top-listed Law Practice in Perth?