25/03/2026
This is usually how it starts.
A quiet conversation about what’s not working behind the scenes.
Not one big issue.
A build-up of small things.
Processes that don’t quite make sense.
Systems that don’t talk to each other.
Things slipping through the cracks.
It’s the part of running a law firm that doesn’t get talked about enough.
But it’s usually the part that needs the most attention.