19/10/2026
Admin & Property Operations Assistant ā Airbnb Management
Prime Host Management is looking for a reliable, organised and proactive Admin & Property Operations Assistant to join our growing short-term rental management team.
This is a varied role combining office/admin duties, guest communication and property visits, so no two days will be exactly the same.
Key responsibilities include:
* Managing and responding to guest enquiries and messages
* Assisting guests throughout their stay and helping resolve any issues
* Checking properties before and after guest stays when required
* Conducting property inspections and reporting maintenance or cleaning issues
* Coordinating with cleaners, maintenance contractors and other service providers
* Assisting with bookings, calendars and general Airbnb administration
* Organising supplies and helping ensure properties are guest-ready
* General office and administrative support
* Assisting the team with day-to-day property management tasks
What weāre looking for:
* Excellent communication and customer service skills
* Highly organised with strong attention to detail
* Reliable, responsible and able to work independently
* Confident using a computer, smartphone and online systems
* Able to problem-solve and remain calm when dealing with guest issues
* Flexible and happy to work both in the office and out at properties
* Previous experience in administration, property management, hospitality or Airbnb/short-term rentals would be highly regarded, but isnāt essential
Essential requirements:
š Current driver licence
š Own reliable vehicle
š± Confident communicating with guests by phone and message
Our properties are located throughout Newcastle, Lake Macquarie and surrounding areas, so some local travel will be required.
Weāre looking for someone who takes initiative, has a positive attitude and genuinely cares about providing a great experience for our guests and property owners.
If this sounds like you, weād love to hear from you!
Please send through your resume and a short introduction about yourself and why youād be a good fit for the role to our email at [email protected]
