25/09/2026
Software Platforms & Contractual Claims: Protect Your Position
We are seeing increasing numbers of builders asking clients and subcontractors to sign up for software platforms for processing contractual claims, including variation, EOT and payment claims.
Often, the building contract does not clearly align with how these claims are processed on the software platform, including the form in which the claims are made, what documents should be provided & when the other party is taken to be on notice.
If adopting software platforms for claims processing, parties should ensure that the building contract mirrors the practical operation of claim processing on these platforms to avoid future disputes.
Before proceeding, make sure you understand:
🟠 What your contract says about these claims, including what form they take and what documents must be provided.
🟠 How to approve and dispute those claims.
🟠 Any notice or time requirements that apply.
An early review of the contract and information about the operation of the software platform claims processes are essential to minimise risk.
Troy Legal provides specialist advice to construction businesses in relation to contracting arrangements, documenting claim processes, preparing and responding to claims and dispute resolution.