10/09/2026
When someone says “I’m fine” but you have a feeling they’re not, it can be hard to know what to do next.
The R U OK? website https://www.ruok.org.au/ has helpful guidance on how to continue a supportive conversation.
If you or someone you know needs support after hours, help is available 24/7:
📲in an emergency ring 000
📲Lifeline: 13 11 14
📲 Su***de Call Back Service: 1300 659 467
📲Beyond Blue: 1300 22 4636
📲13 YARN: 13 92 76 (Aboriginal & Torres Strait Islander support)
📲Kids Helpline: 1800 55 1800 (ages 5–25)
📲MensLine Australia: 1300 78 99 78
There is a wide range of support available, including free and reduced cost options. A GP is often the first point of contact and can provide guidance, referrals and ongoing support.
👉Mental Health Care Plans: A GP can refer someone for up to 10 individual psychology sessions per calendar year under Medicare. Some psychologists bulk bill these sessions, while others may charge a gap fee. Someone.health Psychology is one psychologist which offers Medicare bulk billed telehealth appointments for people with a Mental Health Care Plan. https://someone.health/
Other Free Support Options
👉Public Hospital Emergency Department
👉Redlands Medicare Mental Health Centre 40 Middle Street, Cleveland 10 am – 6 pm, Monday to Friday Phone: 1800 573 955 Walk in, free professional mental health support. No Medicare card, referral or appointment required. (Also available in Logan at 91 Wembley Road, Logan Central.)
👉UQ With You – University of Queensland Free, short term counselling for people experiencing mental health concerns. Available in person at UQ St Lucia or via telehealth (Zoom or phone). Support is provided by final year postgraduate counselling students and provisional psychologists, supervised by senior practitioners. They assist with concerns such as stress, anxiety, depression, adjustment difficulties, isolation, relationship pressures, health related stress, grief and loss. Confidential and accessible to all community members. Email: [email protected]; Phone: +61 7 3365 6375
👉headspace has excellent resources to support young people aged 12-25 as well as parents, carers and family. They offer online and phone support with qualified professionals, group chats, and one on one webchat or phone counselling between 3 pm and 10 pm each day. There are free 1 hour online webinars for parents and carers as well as lots of other resources and support. With more than 150 centres across Australia, young people can access in person support in their local community. https://headspace.org.au/
👉Support through your workplace. Many workplaces offer Employee Assistance Programs (EAPs), which provide free, confidential counselling for employees and sometimes their immediate family members. If you’re not sure whether your workplace has an EAP, you can check with HR or your manager. These services are designed to be private, supportive and easy to access.
These are just some of the options available. Your GP can talk with you about what might be most helpful and connect you with the right supports. If you know of any additional good supports or resources, please comment below.