09/02/2023
Tijana Stanic :
„Whenever I have new client, what is important to me is to create that initial bond and trust between us. Before client comes for a consultation, I would provide him with necessary information over the phone. In that way, I will lay bases for initial trust.
After that, once the client is with us for a consultation, it is important to maintain that trust during meeting and to be confident about your knowledge and information you are giving. For me personally, is also very important always to be fair to the client and to set realistic expectations.
One of my clients that was highly paid doctor with high liability for 3 credit cards told me in one of your post-consultation conversations that he was deeply reassured that we can help him with his case. The amount of knowledge, honesty and deep understanding and care for his problem made him open up to us fully and choose us as his preferred law firm.
His feedback to me was that we not only were able to offer him right solution for his problems, but we also listened to him deeply and we comforted him.“
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