02/09/2026
A member made a stink on a chat trying to get his account Shadow ban removed. This is the final email from the FB
Hi (name redacted)random Facebook member with a trial week of premium Facebook for $14.99/mo after trial ends, making this whole chat superviser handling of your shadowbanned sad existence, possible. ( -my words)
"I hope you're doing well.
This is Vince and I am supervising the team that was assigned to handle your case earlier. I understand that you are reaching out to us in regards to your page not performing well and not monetizing.
We know that having page recommend your content is a great way to reach new fans and grow your audience. Thatโs why itโs important that we explain how ranking works, share our Recommendation Guidelines, and give you ways to easily find out if something youโve posted or have on your profile may be impacting your reach. Read through the tips below to see how the new information weโve shared on ranking can help maximize your reach.
Facebook doesnโt have a singular algorithm that oversees what people do and donโt see on the app. Each part of the app โ Feed, Stories, Reels, and more โ uses its own algorithm, tailored to how people use it.
1. Feed is your personalized home base within Facebook to help you catch up with friends, family, and interests. This means your fansโ feeds will have a mix of content from the accounts theyโve chosen to follow, recommended content from accounts we think theyโll enjoy, and ads. Theyโll also see a mixture of videos, photos, and carousels.
2. Stories are a way to share everyday moments and grow closer to the people and interests you care about. The stories your fans see are from people theyโve chosen to follow, as well as ads.
3. Reels is also designed to help you discover new things, with an emphasis on entertainment. Much like Explore, the majority of what you see is from accounts you donโt follow. We first source reels we think you might like and order them based on how interesting we think they are to you.
By understanding how ranking and recommendations work on Facebook, itโs easier to find actionable ways to improve your reach. Learn more at https://www.facebook.com/help/1257205004624246/?helpref=uf_share
Here are some tips for improving your reach.
โ
Create engaging content. This includes content you created yourself or content that hasnโt been posted on Facebook before. There are a variety of formats for you to consider when making content: video, photos, and text. . However you want to create, we have a format for you. Pro tip: Keep your reels short. In order to be recommended, they must be 90 seconds or less.
โ
Monitor your insights. Check your insights to monitor trends and content performance. Within insights, you can break down Accounts Reached by followers and non-followers so you can see how much of your reach is coming from people who donโt already follow youโand track that over time by changing the time frame selected. Look for patterns and keep tabs on which pieces of content are getting more reach to help inform your content strategy.
โ
Check your Page Status. See if your account or your accountโs content is eligible to be recommended to non-followers in Page Status. If you see that youโre not eligible to be recommended, you can understand which content or components of your profile may violate Community Guidelines or Recommendation Guidelines. Then you can fix it by editing or deleting content; or request our review team take another look.
โ
Post original content, avoid reposted content. As we recommend more content on Facebook, itโs important the credit, distribution, growth, and monetization go to the original creator, and weโre continuing to work towards this. Weโre less likely to recommend reposts of a reel thatโs already on Facebook, content with noticeable watermarks, or accounts that regularly collect and reshare othersโ content on their feed.
You can review your longer-term numbers in the Insights section in Meta Business Suite: https://www.facebook.com/business/help/825637908842087 You may also want to look at metrics driving the Distribution Score. Improving these metrics can help the organic distribution of your posts on Facebook. You can learn more about Distribution Scores here: https://www.facebook.com/business/help/558063628079184?id=203539221057259. Additionally, information on recommendations on Facebook can be found here https://www.facebook.com/help/1257205004624246.
We also recommend checking out some of our official resources to learn more about how our algorithm works and best practices for increasing your reach. These resources are a great way to gain a better understanding of how Instagram works, and to learn some tips and tricks for reaching a wider audience:
1) Best practices for improving reach on Facebook and Instagram: https://www.facebook.com/business/help/1424020861341537
2) Best practices to improve Page visibility and follower engagement: https://www.facebook.com/business/help/2354934928109168?id=939256796236247
3) Grow your Page audience and engagement: https://www.facebook.com/business/help/464618030623795?id=939256796236247
4) How to create interesting and valuable content: https://www.facebook.com/business/help/246791142703681?id=208060977200861
5) Best practices to increase page engagement: https://www.facebook.com/business/help/217403715485184
We hope for your kind understanding. We'll now be closing this ticket since we've been able to provide you with relevant information and self-service steps regarding your concern.
Thank you for contacting the Meta Pro Team. Have a beautiful day and stay safe.
Regards,
Vince
Meta Pro Team
Let us know how we did
Help us improve our customer support by answering some quick questions about the support you received.
How satisfied or dissatisfied are you with the help provided for your issue