12/11/2024
We are reaching out today with a heavy heart and a sincere desire to share the full story of where we’ve been and where we’re headed. In 2021, Alive & Free Co. faced an incredibly difficult challenge. After falling victim to a merchant cash advance (MCA), we found ourselves in a position where our resources were drained, and we were ultimately forced to file for bankruptcy. This was a devastating moment for us, and we take accountability for not being able to navigate the situation in a way that kept the brand running.
In 2023, we made an attempt to reopen and rebuild. Unfortunately, that effort fell short, and the challenges we faced pushed us further behind. We recognize that these closures caused frustration, and we take responsibility for the impact this had on our customers and community.
Despite these setbacks, we refuse to let this be the end of Alive & Free Co. We believe in the strength of this brand, the quality of our products, and the community that has stood by us. Now, with renewed resources, focus, and a clear vision for the future, we are committed to rebuilding Alive & Free Co. back to the place it was before these issues and beyond.
We understand that some customers were unable to receive refunds during this process. While we no longer have access to the original platform where orders were managed, we are here to help in any way we can. If you were unable to secure a refund through your bank or financial institution, please reach out to us directly at [email protected], and we will do our best to assist you.
This has been a long and challenging journey, but we are determined to write the next chapter—one defined by resilience, growth, and an even stronger Alive & Free Co. We are incredibly grateful for your understanding, patience, and support, and we can’t wait to share what’s next with all of you.
If you have questions, need assistance, or just want to connect, please don’t hesitate to reach out via email at [email protected]. No DM's please. I have hard time keeping up with them.
Thank you for believing in us and being part of this story. This is just beginning.