08/28/2026
The phone rings. I answer, and the person on the other end sounds worried.
**Customer:** “Hi, I know this is last minute, but by any chance are you able to notarize a document for me online?”
**Me:** “What are you notarizing?”
**Customer:** “It’s a document for my daughter’s school. I was supposed to give it to her before I left. She needs it tomorrow, but I’m at the airport getting ready to board. Can you please help me?”
**Me:** “Sure. I’m available right now. Can you send me the document?”
**Customer:** “Sure, what’s your email? Or better yet, can you just text it to me? I’ll send it right now.”
I text him my secure upload link.
Documents received.
Session created.
Email sent.
Customer joins.
**Five minutes later, we’re done.**
Invoice sent.
Invoice paid.
Then I get a text:
**“Thank you for helping me on such short notice. You’re my go-to notary moving forward.”**
I thanked him and wished him a safe flight.
And THAT is how you do it.
One of the questions I hear from notaries interested in RON is:
**“How do I get business for online notarizations?”**
This is how.
You recognize a problem and offer your online service as the solution.
In this case, I didn’t have to convince the customer that he needed RON. He already had a problem: he was at the airport, his daughter needed the document the next day, and an in-person appointment wasn’t practical.
He found me online and saw that I offered online notarization.
**The rest was up to me.**
Answer the phone.
Understand the problem.
Have a process in place.
Be available when you say you’re available.
And make it easy for the customer to do business with you.
RON is the technology.
**The real service is solving the problem.**