06/19/2026
Before you choose a nursing home for a parent, there are five people working behind the scenes who matter to their care, and most families never think to ask about any of them.
The medical director. Federal rules require every facility to have one, to oversee medical care and set the resident care policies the whole place runs on.
The pharmacist, who is required to review every resident's medication regimen at least once a month and report irregularities, such as the unnecessary use of psychotropic drugs, to the medical director and director of nursing.
The therapy staff, the physical and occupational therapists who are how a resident keeps walking, eating, and dressing themselves instead of losing those abilities. Every resident has the right to rehabilitative services to attain, maintain, or restore their highest practicable level of functioning.
The activities staff, the difference between an engaged person and someone left in a chair all day. Federal rules require an activities program that promotes residents' physical, cognitive, and emotional well-being, including for residents with dementia.
The social worker, required full-time in any home with more than 120 residents, who handles care planning and is often the person a resident leans on through depression, anxiety, and the adjustment of moving in.
The Long Term Care Community Coalition publishes a fact sheet on each of these roles, on a page called All Staff Matter. Each one is plain English. It gives you the exact federal rule for the role, what the facility is legally required to provide, and the specific questions to ask. The medical director sheet, for example, tells you to find out who your facility's medical director is and how many hours they actually spend on-site. The same site has a staffing database where you can pull up a specific nursing home and see the real numbers, updated every quarter with federal CMS data.
Here are the links to everything:
🔹 All Staff Matter (main page): https://nursinghome411.org/non-nurse-staff/
🔹 All Staff Matter brief (PDF):https://nursinghome411.org/wp-content/uploads/2024/06/LTCCC-Brief-Non-Nurse-Staffing.pdf
🔹 Nursing home staffing data tool: https://nursinghome411.org/data/staffing/
🔹 Medical Director fact sheet:https://nursinghome411.org/wp-content/uploads/2024/06/Fact-Sheet-Medical-Director.pdf
🔹 Pharmacist fact sheet:https://nursinghome411.org/wp-content/uploads/2024/06/Fact-Sheet-Pharmacist.pdf
🔹 Therapy Services fact sheet:https://nursinghome411.org/wp-content/uploads/2024/06/Fact-Sheet-Therapy-Services.pdf
🔹 Activities Staff fact sheet:https://nursinghome411.org/wp-content/uploads/2024/06/Fact-Sheet-Activities-Staff.pdf
🔹 Social Workers fact sheet:https://nursinghome411.org/wp-content/uploads/2024/06/Fact-Sheet-Social-Work-Staff.pdf
🔹 Nursing Home Administrator fact sheet:https://nursinghome411.org/wp-content/uploads/2024/06/Fact-Sheet-Nursing-Home-Administration.pdf
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This is general information, not legal or medical advice.
Source: Long Term Care Community Coalition, "All Staff Matter: The Vital Roles of Non-Nursing Staff in Nursing Home Quality and Safety" (2024). https://nursinghome411.org/non-nurse-staff/