FLAT RATE SERVICES
• Support and Maintain Your Entire Organization Remotely
• Unlimited Phone Support
• Remote Assistance
• Onsite Support
• State-of-the-Art Trouble Ticketing System
• Automated Escalation Process
• Parts & Labor for Workstation & Server
MANAGED SERVICES
• 24x7x365 Network Monitoring
• Automated Escalation Process
• Events/Services Monitored
• Proactive & Well Maintained Services
• Firewall, Threat Management
• Monthly Reports of Work Performed & Network Health
• Anti-Virus/Spyware Updates
• Remote Users
• Email Archiving & Spam Management
• Security
• Patch Management
• DarkWeb Monitoring
• Password Management
• Security Awareness Training
• Simulated Phishing Attacks
• Disaster Backup and Recovery
• Remote iPhone and Android Support
• Automated Trouble-Ticket Generation
VENDOR MANAGEMENT
• Manage Vendor Relationships
• EMR/EHR
• Phone & Internet Service Providers
• Practice Management
• Scanners
• Website Designer & Hosting Company
• Telco & VoIP
• Proprietary Software Applications
PROFESSIONAL SERVICES
• Technology Solution Design & Development
• Disaster Recovery Planning & Response
• Offsite Backup
• Proof of Concept Testing
• Project Management
• Onsite Implementation
• Yearly Telco Audits
COMPLETE HARDWARE SOLUTIONS
• Custom Server & Workstations
• Workstation Upgrades Every 3 Years
• Network Printers, Switches & Routers
• Servers Every 5 Years or as Required by Application
• Parts & Labor for Life of the Agreement
