13/06/2026
"Pehle Paise Dein, Phir Parcel Kholein"
Is this legal? How do you protect your cash?
Courier riders cannot let you open the box before paying due to company policies.
The Shield: Pay the rider, but record a continuous video while opening the parcel.
If the product is fake, that video is your bulletproof legal evidence to stop the payment and get a refund.
Most online buyers in Pakistan get cheated because they open their COD parcels without proof. If a courier rider tells you that you cannot open the box before paying, don't argue with him—he is just following company rules. Do this instead to secure your money:
The Video Proof (Most Important Step): Hand over the cash, but before you touch the tape, start video recording from your phone. Capture the tracking slip clearly, and record the entire unboxing without pausing the video.
Stop the Money Transfer: If the parcel contains a fake product or a stone, immediately call the courier company's official helpline (like TCS, Leopard, Trax, or Post Office). Provide your tracking number and tell them you have video proof of fraud. They can hold the cash transfer to the fraud seller.
Legal Action: Take that video proof and file a case in your city’s District Consumer Court or file a fraud complaint at complaint.nccia.gov.pk or call the helpline at 1799.
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