18/08/2026
The biggest problem in a PI firm may not be your people. It may be what happens before the work even starts.
Two firms. Similar work. Very different outcomes.
One let requests sit in a queue for 41 days.
The other introduced one owner, a 72-hour standard, and weekly measurement.
The difference wasn’t hiring more people or buying new software.
It was simply moving critical work from later to earlier.
From treatment gaps to records requests, small delays can become expensive problems when they're discovered too late. The question is:
What is your standard from retainer to first records request?
And more importantly, does anyone actually measure whether you hit it?
👉 Swipe through the carousel to see what changed.
