01/05/2024
Feeling frustrated because your agency hasn't paid you for your hours? Don't wait! Here's a quick guide to get your well-deserved wages:
Contact the Agency Directly: Start by politely contacting the agency's payroll or accounts department. There might be a simple explanation like a processing error. Clearly state the number of hours you worked and that you haven't received payment for them. Ask for a specific timeframe for when you can expect your pay.
Gather Evidence: It's important to have proof to back up your claim. Keep a record of your communication with the agency, including dates, times, and who you spoke with. If you have a contract with them, find the clause that outlines your pay rate and payment schedule. Additionally, look for any timesheets, emails, or other documents that confirm the hours you worked.
Take Further Action (If Needed): If the agency doesn't offer a satisfactory explanation or fails to pay you within a reasonable timeframe, you have options:
Contact ACAS (Advisory, Conciliation and Arbitration Service): ACAS is a free government service that provides advice and can help mediate the situation to reach a resolution with your agency. You can find them online at https://www.acas.org.uk/
https://www.gov.uk/government/organisations/acas...
File a Complaint with an Employment Tribunal: If mediation with ACAS fails or isn't available, you can consider filing a complaint with an employment tribunal. These tribunals exist to settle disputes between employees (including temporary workers) and employers.
Seek Legal Advice: A lawyer specializing in employment law can advise you on the best course of action based on your specific situation and the details of your case.
Remember: It's important to act promptly to recover your owed wages. By following these steps and keeping good records, you increase your chances of a successful resolution.
Acas is the workplace expert for England, Wales and Scotland. We provide free and impartial advice for employers and employees, training and help resolve disputes.