Mosaic Mediation - Mediation, Coaching & Training

02/09/2026

✨What do you want to focus on?

There are three main coaching options available with Mosaic Mediation:

1. Individuals may wish to become more confident and assertive communicators through Assertiveness Coaching.

2. Our Peaceful Leadership Coaching equips people managers or senior leaders with leadership skills, delivering feedback, and managing conflict.

3. Conflict coaching can be used to help an individual to proactively process a difficult personal or professional interaction or conflict situation. (Conflict coaching can also be a great addition to mediation - particularly when one or both parties experience anxiety or have mental health concerns.)

Mosaic Mediation works directly with individuals or to facilitate coaching within an organisation.

Email: [email protected] or book a call through the Mosaic Mediation website to discuss your goals and areas of focus.

02/09/2026

The calm before the performance 🔴.

Last week, away with my family, I was able to sit with this view and very calmly memorise...but, 😵‍💫 now it's only a few days away until I have to do the real thing for at the TEDxGosport event.

It probably won't surprise you that I will be speaking about conflict 😎.

Every day, I'm involved with conflict - whether it's pre-mediation calls, discussing approaches for potential mediation, coaching leaders to manage conflict more effectively, or training new mediators.

So, it's my life 🤷.

👉But, I am also keenly aware that it's a topic we *ALL* relate to (even if it's not your profession) - everyone has experienced conflict.

My hope is that after I stand on that red dot 🔴 listeners will walk away feeling better equipped and more hopeful about what can come from handling conflict in a different way.

26/08/2026

What is a DISC 'communication style'? 'DISC' is a method of psychometric profiling - similar to Insights or Myers Briggs (MBTI) - which enables individuals to increase self-awareness around their motivations, behaviour, communication style, strengths, and areas of focus for development, using a 'DISC report'.

✨DISC is an incredibly simple and effective tool for improving communication skills and understanding how to relate to those with different styles.

We work with individuals who want to learn more about themselves - whether within their coaching package or separately. We also work with organisations, to support individuals or whole teams with training, recruitment processes, or team workshops.

Email📨: [email protected] or book a call through the Mosaic Mediation website to discuss your goals and areas of focus.

19/08/2026

To mention a few consequences...

Not all conflict is bad or unhelpful, but when conflict is not handled effectively (or totally avoided), there can be significant consequences for an organisation, including:
🔸Increased absences and staff turnover
🔸Miscommunication and disharmony between teams
🔸Interrupted or lower productivity
🔸More grievances and disciplinaries
🔸Broken trust - with individuals, towards managers, or with the organisation

There are several options to support an organisation's unique situation flexibly.

Yes, mediation is one ☑️

There is also coaching ☑️, training ☑️, specialist guidance☑️, neutral evaluation ☑️, and meeting facilitation ☑️

Delay is often caused by not knowing what the next step should be for the best. One step that you can take to manage a difficult conversation effectively is to reach out to a specialist for a no-obligation conversation. Email: [email protected] or message Mosaic Mediation - Mediation, Coaching & Training directly.

14/08/2026

📋I've been living by these rules this week...

Especially 'sea 🌊 life's beauty'.

I live in a coastal town that is full of places that overlook the harbour or the sea.

Yesterday, that wonderfully included meeting up with✨ Ainslie Chivers, Rachel Harwood, Jessica Shailes and Kelly West - people I met first through ONLE Networking and would definitely consider more like friends now.

I 'took time to coast', taking time to sit outside in the sunshine while memorising my TEDxGosport talk... that's a 'win:win' in my book 😎 .

Doing the journey is also part of doing more to 'Come out of [my] shell' (not that I was that shy to begin with 😁) and 'Make waves' - positive waves that encourage people to look 🔎 beneath conflict behaviours.

👉I have done 'proper work' too... mediations, mediation training with CLA Mediation & Training Ltd, getting sign-off for future Mosaic Mediation UK mediations, and pre-mediation calls.

I don't want to 'pier pressure' you 😉, but I would love to know what you have been up to this week and what 'rules' you live by...?

13/08/2026

👀Look what one of our delegates brought in on Day 4 of the course!

We are often very looked after when delivering training for organisations, and this client certainly did too.

Yet, on top of the lovely food 🥪🥐☕provided for our trainers and delegates by the organisation, this amazing selection of homemade scones (and chocolate cupcakes🧁 not pictured) was a very tasty addition to the day from one of the training course delegates!

(My household also gave them a high rating when I brought a few spares 👍)

CLA Mediation & Training Ltd
mediation

12/08/2026

Mediation is a speedy form of dispute resolution, which aims to prevent the need for using more formal, costly methods of resolving an issues - such as bringing a case to a court or tribunal.

A workplace mediation process typically involves:

✨An explanation of the mediation process
✨Calls (before and after the mediation) to each individual
✨A facilitated conversation by the mediator between the individuals
✨Any relevant additional service requested, such as DISC, training or coaching
✨Confidentiality and impartiality throughout
✨Communication with the organisation before, during and after the mediation

📨Email: [email protected] to discuss your enquiry.

Mosaic Mediation provide a range of conflict resolution tools and services to flexibly address every unique situation, including mediation, coaching, neutral evaluations, DISC profiling, training, and advisory services.

11/08/2026

🔴The day is fast approaching!

I'm thrilled to be speaking at this year's and, of course, it's on a subject very close to my heart!

It's been an incredible journey so far, with great support from the 🔴TedxGosport team and my fellow speakers.

👉Very much in memorising mode now 😵‍💫💭

(I think the event is almost sold out too!)

Speaker Spotlight: Emma Jenkings 🎤🔴

What if the key to resolving conflict isn't winning the argument, but understanding what's underneath it?

Known as a "professional peacemaker," Emma Jenkings (Mosaic Mediation - Mediation, Coaching & Training) works as a workplace mediator, SEND mediator, conflict coach and interpersonal skills trainer; her work centres on helping people navigate difficult disagreements by uncovering the shared values hidden beneath them.

In her talk, Emma explores how looking beyond behaviour and listening more deeply can help us find understanding, insight and connection: even when we disagree.

In an increasingly divided world, perhaps the most powerful thing we can do is stop trying to win and start trying to understand. 🤝

10/08/2026

Another hotel room selfie 🤳 as we begin day 4 of CLA Mediation & Training Ltd's accredited workplace and mediation course for a wonderful organisation.

🙌Which means... assessed role plays!

Role plays are perhaps the thing most delegates initially worry about but we find that delegates get fully into the roles quickly 🎭.

Why... because even if someone has not experienced each unique scenario, the feelings are relatable.

👉The desire to be heard.

👉The frustration of someone else not understanding them.

👉The worry that they are being taken advantage of.

👉The concern for their career and reputation.

And, once you get the emotion, the nerves about acting fade away, and the focus is how to get these people to a better place ✨

What are you upto this fine morning?

07/08/2026

I love my job.

There have been times over the last 11 years of wondering whether I should just go get a 'normal' job.

But times have changed...

🙌 Mediation has long been recognised as being beneficial but that is likely to be formalised (see the new ACAS consultation 😎)
☺️ I have a lovely list of long-term and returning clients
✨ There is an ever-increasing interest in training in mediation (whether as an external mediator or internal)
😂 I still get called a 'meditator' 🧘‍♀️ at new networking events but that happens much less often!!

Mediation is not the only solution 🙅
Nor is it always the right solution 🤔
But, I love that it is being explored more openly and readily these days 🙌

This week was a lovely mixture of:
🔶 Delivering internal mediation training with CLA Mediation & Training Ltd for a lovely organisation
🔶 Managing enquiries for future mediations and training
🔶 Facilitating online mediation and conflict coaching sessions
🔶 Delivering a DISC profile for a new starter of a client

What has changed in your industry since you started?