27/05/2026
Not every complaint is a dispute, and not every dispute needs a lawyer. But every situation does need to be handled well.
The real skill isn’t just knowing the legislation, it is knowing when to hold your position, and when it’s time to change approach.
The best outcomes don’t come from pushing harder. They come from reading the room, understanding what matters and responding accordingly.
On reflection, perhaps Kenny Rogers’ approach to holding and folding has more application to retirement living than we might have thought.
